Points de fidélités

Terms & Conditions of our avions-bateaux.com
Loyalty Scheme

Get loyalty club discounts with us – the more you spend the more you get back!

What are Loyalty Points exactly ?

You earn points for purchases made on www.avions-bateaux.com

10 Euros of purchase = 1 point / 1 point = 0.50 Euros !

Accumulate loyalty points and automatically receive a promo code by email for 10 Euros (equivalent to 20 points earned) for every 200 Euros worth of purchases in total. You must earn 20 loyalty points before being able to use the points in your account.

You are automatically enrolled into our loyalty programme on receipt of payment for your first order on our web site. Avions-Bateaux.com

How does it work?

It is very simple. Whenever you place an order your account is automatically credited with Loyalty Points.

What is the value of the loyalty points that I earn?

Each point earned has an equivalent value of 0.5 Euros.

How do I work out how many loyalty points I have earned?

Chaque produit proposé a un indice de valeur en points fidélité. Cet indice est calculé par notre base informatique par tranche de 10.00 euros. Par exemple : si vous commandez pour 57.00 euros (hors frais de port), votre compte est crédité de 5 points, donc 2.50 euros.

How do I find out the balance of my loyalty points account?

Your balance is shown at the bottom left of your last invoice and you can ask us at any time by email at contact@avions-bateaux.com or by phone (00.33) (0)

How do I use my Loyalty Points balance?

Once you have reached 20 Loyalty points then you can use your loyalty club account balance and you will automatically receive a promotional code via email.

Votre cagnotte est valable un an à partir de votre dernière commande validée. Une commande en attente de paiement ne peut pas être prise en considération. Vous aurez une alerte automatique un mois avant la date anniversaire. Si vous n'utilisez pas votre cagnotte, elle sera perdue.

Can I pay all of my order with my Loyalty Points?

Yes, if you wish, up to the amount of your balance, providing of course that you have at least 20 points in your account. If your pot is important, it can only be unlocked by up to 40 points. For example, if you have accumulated 75 Loyalty Points, your prize pool will be unlocked twice, on two orders.

Any order placed using your points does not qualify for a refund if using fewer points than the value of the order. If placing an order of a higher value than your points total then the difference must be paid.

Do all the products on your site earn Loyalty Points?

Shipping costs and subscriptions are not credited with Loyalty Points. This offer is only open to individuals and may not be used with any other promotional offer.

Is there any upper limit to my Loyalty points balance ?

The more you order, the more your balance increases. There is no limit.

How long are my Loyalty Points valid for?

Your balance is valid for one year from your last paid order. For example, you placed an order on 5 May 2018, your points remain valid until 5 May 2019. You will receive an automatic alert one month before this date is due. If you do not use your balance, it will be reset to zero after this time. So do not forget to use your balance where possible, before the year is up.

Points can be redeemed only when the required number of 20 loyalty points has been accumulated. Points earned cannot be exchanged nor redeemed for cash nor refunded nor compensated for in any other way.

What do I do if I have a query?

In the case of a claim on your Loyalty Points balance, the last invoice up to the date of the claim on the website avions-bateaux.com indicating the number of points will prevail. No claim will be admissible more one month after dispatch of the last email or letter stating the number of points accumulated. All claims must be confirmed by letter to the company LELA PRESSE – Hameau Les Farges, 15 rue des Ligures - 87110 Le VIGEN – FR, telephone 00 33 (0), or by e-mail at contact@avions-bateaux.com.

Our Loyalty Scheme is only valid for individuals ordering via our website www.avions-bateaux.com

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